Frequently asked questions
How long does delivery take?
The estimated delivery time is 5–12 business days (including processing time).
Please note that delivery times are estimates and may vary due to external factors such as courier delays, customs processing, or peak seasons.
What are the shipping costs?
Enjoy complimentary UK shipping on all orders.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 14-day return policy.
You may return your item within 14 days of delivery, provided it is unused and in its original condition.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
How can I contact Ivory Nova?
You can reach our customer support team via:
Email: info@ivory-nova.com
We aim to respond within 24 hours (Monday to Friday).