FAQ
Frequently Asked Questions (FAQ)
1. Do you ship to the United Kingdom?
Yes, we offer shipping across the United Kingdom. All orders are shipped from our international fulfillment center and delivered directly to your doorstep.
2. How long does delivery take?
The estimated delivery time is 5–12 business days (including processing time).
Please note that delivery times are estimates and may vary due to external factors such as courier delays, customs processing, or peak seasons.
3. What are the shipping costs?
Enjoy free UK shipping on every order. All shipping details are clearly displayed at the checkout before completing your purchase.
4. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.
5. What is your return policy?
We offer a 14-day return policy.
You may return your item within 14 days of delivery, provided it is unused and in its original condition.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
6. How do I request a return?
To initiate a return, please contact our support team at:
info@ivory-nova.com
Please include your order number and reason for return.
7. What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue.
We will review your case and arrange a suitable solution, such as a replacement or refund.
8. What materials are your jewellery pieces made from?
Our jewellery pieces are carefully selected based on design and craftsmanship.
Material details are provided on each product page where applicable.
9. Will my jewellery tarnish?
To maintain the quality of your jewellery, we recommend avoiding exposure to water, perfumes, and chemicals.
Proper care will help extend the lifespan of your jewellery.
10. How can I contact Ivory Nova?
You can reach our customer support team via:
Email: info@ivory-nova.com
We aim to respond within 24 hours (Monday to Friday).
11. Can I change or cancel my order?
Orders can be modified or cancelled shortly after purchase, before processing begins.
If your order has already been processed, changes or cancellations may no longer be possible.
12. Are my payments secure?
Yes. We use trusted and secure payment providers to process all transactions.
13. What payment methods do you accept?
We accept major payment methods, including:
• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
14. Where is your business based?
We are an online store operated internationally.
Orders are shipped from our international fulfillment center.