Frequently Asked Questions (FAQ)

1. Do you ship to the United Kingdom?

Yes! Ivory Nova offers free shipping across the United Kingdom.

All orders are dispatched from our international fulfilment centre and delivered directly to your address.

2. How long does delivery take?

Our estimated delivery time is 5–12 business days, including processing time.

We work to get your order to you as quickly as possible. Please note that delivery times are estimates and may occasionally vary due to courier delays, customs processing or busy periods.

3. How much does shipping cost?

Shipping is completely free on all UK orders!

There is no minimum order value required, so you can enjoy shopping your favourite styles without additional standard shipping charges.

4. How do I choose the right size?

We want you to feel comfortable and confident in your new clothes!

Sizing may vary slightly between styles, so we recommend checking the size guide and product details on each product page before ordering.

If you're unsure about which size to choose, feel free to contact our customer support team. We're happy to help you find the best fit.

5. Are your clothes true to size?

Our collection includes a variety of styles, from relaxed and oversized fits to more tailored designs.

We recommend checking the individual product description and size chart to find the fit that's right for you.

6. What materials are your clothes made from?

At Ivory Nova, we select clothing with a focus on style, comfort and everyday wearability.

Materials vary depending on the product. You can find available fabric information in the description of each item.

We always recommend checking the product details before purchasing.

7. How should I care for my clothes?

To keep your favourite pieces looking their best, we recommend following the care instructions provided with each garment.

Different fabrics may require different care, so always check the garment label before washing or ironing.

8. Can I track my order?

Absolutely!

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

You can also visit our Track Your Order page to check your delivery status.

9. What is your return policy?

We offer a 30-day return policy, giving you time to decide whether your purchase is right for you.

Items must be unused, unworn and returned in their original condition, subject to your statutory rights.

Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect or your statutory rights require otherwise.

For full details, please visit our Returns & Refunds Policy.

10. How do I request a return?

If you'd like to request a return, simply contact our customer support team at:

info@ivory-nova.com

Please include your order number and the reason for your return.

Our team will guide you through the next steps.

11. What if my item arrives damaged or incorrect?

We're sorry if something isn't right with your order.

Please contact us as soon as possible, preferably within 48 hours of delivery, and include your order number and photos of the issue.

We'll review your request and help arrange an appropriate solution, such as a replacement or refund, in line with your consumer rights.

12. Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible after placing your order.

We may be able to modify or cancel your order before processing begins.

Once your order has been processed, changes may no longer be possible. Your statutory cancellation rights remain unaffected.

13. Are my payments secure?

Yes. Your security is important to us.

We use trusted payment providers and secure checkout technology to help keep your payment information protected.

14. What payment methods do you accept?

We accept major credit and debit cards, including:

• Visa

• Mastercard

• Apple Pay (where available)

• Google Pay (where available)

Available payment options are displayed at checkout.

15. How can I contact Ivory Nova?

We're always happy to help!

Whether you have a question about sizing, an order or a product, our customer support team is here to assist you.

Email: info@ivory-nova.com

We aim to respond within 24 hours, Monday to Friday.