Return & Refund Policy
Returns & Refunds
At Ivory Nova, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Return Period
You have the right to request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging.
• Proof of purchase (order confirmation) must be provided
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us via email at:
info@ivory-nova.com
Include your order number and the reason for your return request.
Once your request is approved, you will receive further return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 7 business days to your original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible at no additional cost to you.
Notes
We do not charge restocking fees.
Contact Us
If you have any questions regarding your order, please contact us at:
info@ivory-nova.com
Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (UK Time)
We aim to respond to all inquiries within 24 hours.
Business Information
Store Name: Ivory Nova
Company Name: THREEFOLD Studio
Company Number: 99650061
Company Adress:
Blekerhof 35
2613 KB
Netherlands
Phone: +31 6 1927 8214
VAT ID: NL869076462B01