Shipping Policy

Shipping & Delivery

At Ivory Nova, we take great care in preparing and delivering your jewellery. Below you will find all details regarding our shipping process.

Order Processing

All orders are carefully prepared and processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Time

• Processing time: 1–3 business days
• Transit time: 4–9 business days
• Total estimated delivery time: 5–12 business days

Please note that delivery times are estimates and may vary slightly during peak periods.

Shipping to the United Kingdom

We currently ship to customers across the United Kingdom.

Shipping Costs

Enjoy free UK shipping on every order.
All shipping details are clearly displayed at checkout before completing your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking updates to become available.

Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to high demand or logistics disruptions.

If your order is significantly delayed, please contact our support team and we will assist you.

Incorrect Shipping Details

Please ensure that your shipping address is entered correctly at checkout.

If you notice an error, contact us as soon as possible after placing your order.

Lost or Missing Packages

If you have not received your order within the estimated delivery timeframe, please contact us.

We will investigate the issue and work towards an appropriate solution.

Contact Us

If you have any questions regarding your order, please contact us at:
info@ivory-nova.com

Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (UK Time)

We aim to respond to all inquiries within 24 hours.

Business Information

Store Name: Ivory Nova
Company Name: THREEFOLD Studio
Company Number: 99650061
Company Adress:
Blekerhof 35
2613 KB
Netherlands

Phone: +31 6 1927 8214

VAT ID: NL869076462B01