Payment Policy
Payment Policy
Last updated: April 19, 2026
At Ivory Nova, we are committed to providing a secure, simple, and transparent payment experience for all customers. This Payment Policy explains which payment methods we accept, how payments are processed, and what you can expect when placing an order through our website.
1. Accepted Payment Methods
We currently accept the following payment methods:
• Visa
• Mastercard
• American Express
• Maestro
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
The payment methods shown at checkout may vary depending on your location and device.
2. Payment Timing
All orders must be paid in full at the time of purchase. Once your payment has been successfully authorized and verified, you will receive an order confirmation by email.
Please note that orders will not be processed or shipped until payment has been completed successfully.
3. Currency
All prices displayed on our website are shown in the currency indicated on the site at the time of purchase. If you are paying with a card issued in another currency, your bank or payment provider may apply exchange rates or additional fees.
Ivory Nova is not responsible for any currency conversion charges or international transaction fees applied by your bank or card issuer.
4. Secure Payments
We take payment security seriously. All transactions made through our website are encrypted and processed through secure third-party payment providers. We do not store or have direct access to your full payment card details.
Our checkout process is designed to protect your personal and financial information at all times.
5. Payment Verification
For security reasons, some orders may be subject to additional verification checks. If there is an issue with your payment, or if further verification is needed, we may contact you before processing your order.
Ivory Nova reserves the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
6. Failed or Declined Payments
If your payment is declined, please check the following:
• Your card details were entered correctly
• Your billing information matches your payment method
• Your card has not expired
• Your bank has not blocked the transaction
If the issue continues, we recommend contacting your bank or payment provider directly, or trying an alternative payment method.
7. Order Cancellation Due to Non-Payment
If payment is unsuccessful or remains incomplete, the order will not be confirmed. Items in your cart are not reserved until checkout has been completed and payment has been received.
8. Refunds
If you are entitled to a refund, the refund will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your bank or payment provider.
For more information, please refer to our Refund Policy.
9. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first so we can help resolve the matter promptly.
Unauthorized chargebacks or payment disputes may delay the resolution process and can be investigated. Ivory Nova reserves the right to provide relevant order and delivery information to payment providers in the event of a dispute.
10. Contact Us
If you have any questions regarding your order, please contact us at:
info@ivory-nova.com
Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (UK Time)
We aim to respond to all inquiries within 24 hours.
Business Information
Store Name: Ivory Nova
Company Name: THREEFOLD Studio
Company Number: 99650061
Company Adress:
Blekerhof 35
2613 KB
Netherlands
Phone: +31 6 1927 8214
VAT ID: NL869076462B01