Privacy policy
Last updated: May 16, 2026
This Privacy Policy describes how ivory-nova.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from ivory-nova.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to the user of the services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
Any updated version will be published on our website, and the “Last updated” date will be revised accordingly. Where required by law, we will take additional measures.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
To provide our services, we collect personal information about you from various sources, as outlined below.
The information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use this information to:
• Communicate with you
• Provide and improve our Services
• Comply with legal obligations
• Enforce our terms and conditions
• Protect our rights and those of our users or third parties
PERSONAL INFORMATION WE COLLECT
The type of personal information we collect depends on how you interact with our site and services.
“Personal information” refers to data that identifies, relates to, describes, or can reasonably be linked to you.
INFORMATION YOU PROVIDE DIRECTLY
This may include:
• Contact details (name, address, phone number, email address)
• Order information (billing address, shipping address, payment confirmation, email, phone number)
• Account information (username, password, security details)
• Customer support information (messages or inquiries you send to us)
Providing certain information may be required to access specific features of our Services.
INFORMATION ABOUT YOUR USE
We may automatically collect certain information about your interaction with our Services (“Usage Data”) using cookies and similar technologies.
This may include:
• Device information
• Browser information
• Network information
• IP address
• Website activity and interactions
• Account usage details
INFORMATION FROM THIRD PARTIES
We may receive information from third parties, including:
• Service providers such as Shopify
• Payment processors (who collect payment and billing information)
• Marketing and analytics partners using tracking technologies
All third-party information is processed in accordance with this Privacy Policy.
USE OF YOUR PERSONAL INFORMATION
Providing Products and Services
We use your information to:
• Process payments
• Fulfil orders
• Manage your account
• Handle returns and exchanges
• Provide customer support
Shopify may process your data in accordance with its own privacy policies.
MARKETING AND ADVERTISING
We may use your information to:
• Send promotional emails or messages
• Display personalized advertisements
For users in the European Economic Area (EEA), this processing is based on our legitimate interest (Article 6(1)(f) GDPR).
SECURITY AND FRAUD PREVENTION
We use your information to detect and prevent fraud or misuse.
You are responsible for keeping your login credentials secure.
COMMUNICATION AND IMPROVEMENT
We use your data to:
• Provide customer support
• Improve our Services
COOKIES
We use cookies and similar technologies to:
• Improve website functionality
• Remember preferences
• Analyze usage
More information:
https://www.shopify.com/legal/cookies
You can manage cookies through your browser settings.
DISCLOSURE OF PERSONAL INFORMATION
We may share your information with:
• Service providers (IT, payments, logistics, customer support)
• Business and marketing partners
• Affiliates within our company
• Authorities when required by law
We do not use sensitive personal data without your consent.
THIRD-PARTY WEBSITES
Our site may contain links to third-party websites.
We are not responsible for their privacy practices.
CHILDREN’S DATA
Our Services are not intended for individuals under 16.
We do not knowingly collect data from children.
DATA SECURITY AND RETENTION
No system is completely secure.
We retain data only as long as necessary for:
• Providing Services
• Legal compliance
• Dispute resolution
YOUR RIGHTS
Depending on your location, you may have the right to:
• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Withdraw consent
• File a complaint
We may need to verify your identity before processing requests.
COMPLAINTS
If you have concerns, please contact us.
EEA users may also contact their local data protection authority.
INTERNATIONAL USERS
Your data may be processed outside your country.
We use appropriate safeguards such as EU Standard Contractual Clauses.
CONTACT INFORMATION
If you have any questions, please contact us:
Email: info@ivory-nova.com
Customer Service Hours:
Monday to Friday | 09:00 - 17:00 (UK Time)
We aim to respond within 24 hours
BUSINESS INFORMATION
Store Name: Ivory Nova
Company Name: THREEFOLD Studio
Company Number: 99650061
Company Adress:
Blekerhof 35
2613 KB
Netherlands
Phone: +31 6 1927 8214
VAT ID: NL869076462B01